In this day and age of cryptocurrency exchanges struggling with their partnering banks, the number of platforms unaffected by issues are fairly limited. So far, the Poloniex exchange has successfully avoided most problems, which allows them to continue generating significant amounts of trading volume. They are also the premier cryptocurrency exchange for altcoins traders, but is everything as good as people want the world to believe?
Poloniex is by far the superior altcoin exchange, base don trading volume and the number of users. The customer support is its Achilles heel, though, and the verification procedure can take longer than needed. Moreover, a few recent server and API outages have caused a fair bit of issues.
POLONIEX CERTAINLY HAS ITS MERITS
Trading on a cryptocurrency exchange is always a matter of positive aspects and compromises. For the Poloniex exchange, it appears the benefits far outweigh the downsides as of right now. They list a good amount of alternative cryptocurrencies and also actively remove trading pairs that are no longer relevant. Poloniex is also offering multiple exchange markets, including Bitcoin, Monero, and Ethereum. Alternative trading markets are always interesting to take notice of, even though not all coins can be traded against these three currencies.
Poloniex has been around for some time now and even underwent a major overhaul in early 2015. Ever since that time, some notable features were added, including cryptocurrency lending. Speaking of the lending service, not all supported coins are listed here either, but it does cover the most prominent currencies as of right now. It is a useful feature for traders who want to earn a passive interest on their Poloniex balances, although one should never store too much money on an exchange in the first place.
On the security front, Poloniex seems to check the right boxes as well. Two-factor authentication is possible – and advised – which is a positive touch. Then again, nearly every cryptocurrency exchange offers this feature, as 2FA has become somewhat of the norm in the crypto world right now. Volume-wise, Poloniex seems to generate a fair amount of revenue every single day, as it is way ahead of its closest competitor Bittrex.
Unfortunately, no cryptocurrency exchange is without its issues, and Poloniex is no exception. The platform has suffered from slow trading, order book issues and even plain outages every time there is an unusually high trading activity on the exchange. Most recently, the site and its API utterly crashed when Ripple was seeing significant trading volume all of a sudden. This affected quite a lot of traders and a fair bit of money was lost due to trades not executing properly.
Moreover, some users have complained about horrible customer support from Poloniex staffers. Exchanges have a big problem in this regard, as it appears a lot of platforms suffer from bad customer support at all times. That is not acceptable by any means, and we can only hope things improve sooner rather than later. Especially considering how the platform supports fiat currency support, aiding customers in a quick and convenient manner becomes even more important.
Speaking of support, Poloniex conducts a thorough AML and KYC procedure for all users, even if they do not deposit or withdraw fiat currencies. This means users will need to upload documents to verify their identity, a process that can take days, if not weeks, for some users. It seems evident everyone’s mileage will vary when dealing with the Poloniex exchange. For the most part, the company does the job just fine, but there are obvious areas that need improvements.